Shipping policy
Shipping Policy
Last updated: July 2026
At Bloody Brilliant Bookshop, every order is carefully hand-packed to ensure your books arrive in excellent condition. Thank you for supporting our small business!
Processing Times
Orders are typically processed within 2–5 business days (excluding weekends and holidays).
During new releases, promotions, or holiday periods, processing times may be slightly longer. If there is a significant delay, we’ll contact you by email.
Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and the shipping method you choose.
From time to time, we may offer free shipping promotions. Any qualifying minimum purchase requirements will be displayed on our website.
Local Pickup
We offer free local pickup in Victoria, British Columbia.
When your order is ready, you’ll receive an email with pickup instructions.
Shipping Destinations
We currently ship throughout Canada and to select international destinations.
If your country isn’t available at checkout, please contact us and we’ll do our best to help.
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email containing your tracking information (when available).
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Delivery Times
Delivery times vary depending on your location and the shipping carrier.
Estimated delivery times begin after your order has been processed and shipped.
Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, or other factors beyond our control.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the packaging
- Photos of the damaged item(s)
We’ll work with you to find the best possible solution.
If your tracking shows your package as delivered but you haven’t received it, please first check with household members, neighbours, or your local carrier. If you’re still unable to locate it, contact us and we’ll do our best to assist.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Questions?
If you have any questions about your order or shipping, we’d love to help.
Email: hello@bloodybrilliantbookshop.com
Thank you for supporting Bloody Brilliant Bookshop. We can’t wait for you to discover your next favourite read! 📚❤️