Refund policy
Refund & Return Policy
We want you to love your purchase! If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.
Returns
- Due to the nature of curated book bundles and subscription-style products, we do not accept returns for change of mind.
- Books must be returned in new, unread condition if a return is approved.
Damaged or Incorrect Orders
- If your order arrives damaged or you receive the wrong item, we will offer a replacement, store credit, or refund.
- Please email us within 7 days of receiving your order with your order number and photos.
Lost Packages
- Once an order has been shipped, we are not responsible for delays caused by the carrier.
- If a package is confirmed lost by the shipping carrier, we will work with you to find a solution.
Sale Items
- Sale, clearance, and mystery bundle purchases are final sale unless damaged or incorrect.
All returns must be sent to PO Box 48033 Victoria RPO Uptown, Victoria, BC, V8Z7H5
Contact
For questions regarding returns or refunds, please contact us at hello@bloodybrilliantbookshop.com